Refund policy

Cancellations

Orders may be canceled only before they have shipped. Once an order has shipped, it is subject to the return terms below.

Returns for U.S. Orders

We offer returns for eligible orders delivered within the United States. You must request a return within 14 days after receiving your item.

To be eligible, items must be unused, in the same condition received, and in their original packaging. Please include your receipt or proof of purchase.

To start a return, contact us at support@colordroplet.com. If approved, we will send a prepaid return label and instructions. Returns sent without prior approval will not be accepted.

International Orders

Except where required by applicable law, international orders are final sale and are not eligible for returns, exchanges, or refunds due to a change of mind.

This does not affect your rights if an item arrives defective, damaged, or incorrect. Please inspect your order upon delivery and contact support@colordroplet.com promptly, including your order number and photos where possible.

If we confirm that an item is defective, damaged, or incorrect, we will provide an appropriate remedy and cover any necessary return shipping.

European Union and United Kingdom Customers: 14-Day Right of Withdrawal

If your order is delivered to a country in the European Union or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days after receiving your order, without giving a reason. This change-of-mind right is separate from your rights if an item is defective, damaged, or incorrect.

To exercise this right, contact support@colordroplet.com before the 14-day period ends. After notifying us, you must return the item within 14 days, following the return instructions we provide.

Unless we state otherwise, you are responsible for the cost of return shipping. We will refund the purchase price and the cost of standard outbound delivery within the legally required timeframe after receiving your withdrawal notice. We may wait to issue the refund until we receive the returned item or proof that it has been sent back, whichever occurs first. We do not reimburse upgraded or express delivery charges.

Items should be returned unused and in their original packaging where reasonably possible. You may inspect an item as you would in a store. We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to inspect it.

EU and U.K. Withdrawal Template

Customers may use the following template, though it is not required:

To: support@colordroplet.com
I hereby give notice that I withdraw from my purchase of the following goods: [item(s)].
Order number: [order number]
Received on: [delivery date]
Customer name: [name]
Customer address: [address]
Date: [date]

Non-Returnable Items

The following items are not eligible for voluntary returns:

  • Individual markers, sample sheets, or other open products

  • Clearance and sale items

  • Gift cards

  • Custom, personalized, or special-order products

  • Perishable goods

  • Personal-care goods

  • Hazardous materials, flammable liquids, or gases

This section does not limit any return, refund, cancellation, or consumer-guarantee right that applies by law, including the EU and U.K. withdrawal rights described above.

Exchanges

We do not offer direct exchanges. For eligible U.S. returns, the fastest way to obtain a different item is to return the original item and place a separate order once the return is accepted.

Refunds

We will notify you after receiving and inspecting your return. For approved U.S. returns, refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.

For EU and U.K. withdrawal requests, refunds are processed in accordance with the timeline described above.

If more than 15 business days have passed since we approved your refund, contact support@colordroplet.com.