Shipping Policy

Last updated: August 9, 2026

Order Processing

Orders are processed within 1-5 business days after payment is confirmed. Orders are not processed or shipped on weekends or U.S. holidays.

During product launches, sales, holidays, or periods of unusually high order volume, processing may take longer. We will contact you if there is a significant delay with your order.

U.S. Shipping

We ship to addresses within the United States using available carrier services shown at checkout.

Shipping rates and estimated delivery times are displayed at checkout. Delivery estimates begin after an order has been processed and shipped; they are not guaranteed delivery dates.

International Shipping

Color Droplet ships to select international destinations. Available destinations, shipping options, rates, and estimated delivery times are shown at checkout.

International shipping times may vary due to customs processing, local carrier operations, weather, and other circumstances outside our control.

Some products may not be available for shipment to certain countries or through certain carriers. If an item is not eligible for international shipping, it will not be available for purchase or shipment to that destination.

Duties, Taxes, and Customs

For eligible international orders processed through Shopify Managed Markets, duties, taxes, and applicable import charges may be calculated and collected at checkout.

Where duties and taxes are not collected at checkout, the recipient may be responsible for charges assessed by customs authorities or the delivery carrier. Color Droplet is not responsible for delays caused by customs processing.

Tracking

When available, tracking information will be sent to the email address provided at checkout once your order has shipped.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before placing an order.

If an order has not yet shipped, contact support@colordroplet.com as soon as possible to request an address correction. We cannot guarantee changes once an order has been placed or shipped.

Delivery Issues

If your package is lost, damaged, delayed, or delivered incorrectly, contact support@colordroplet.com with your order number and a description of the issue. We will work with you and the carrier to review the situation and determine an appropriate resolution.

Please inspect your order upon delivery and contact us promptly if an item arrives damaged, defective, or incorrect.

Returns

For return eligibility and instructions, please review our Return & Refund Policy.

Contact Us

For shipping questions, contact:

Color Droplet
support@colordroplet.com